

Joules by Radhika
Mastering Profitable E-commerce Scaling
The Challenge
Joules by Radhika faced a fundamental tension every growing e-commerce brand encounters: profitability and scale were moving in opposite directions. Whenever they increased campaign budgets to drive more revenue, their return on ad spend declined proportionally..
Our Approach
Precision Targeting Overhaul
Instead of broad audience expansion, we implemented layered targeting that balanced reach with relevance. We refined interests, behaviors, and demographics to identify segments where volume and profitability coexist.
Right Product to Right Audience
A critical insight emerged: different audience segments had strong affinities for different product categories. We restructured campaigns to showcase specific product lines to audiences most likely to purchase them, dramatically improving conversion rates and average order value.
Intelligent Audience Pool Expansion
We expanded audience reach strategically by identifying lookalike and interest-based segments that retained high purchase probability. Each expansion was data-driven and validated against baseline metrics before full budget allocation.
Lifecycle-Based Customer Segmentation
We implemented a dual approach: optimized awareness and conversion funnels for new customers, while building targeted campaigns to increase repeat purchase frequency for returning customers. This segmentation dramatically improved overall profitability.

ROAS
22.8%
Narrow audience targeting that saturated high-intent segments
Limited product exposure across their full catalog range
Inefficient segmentation between new and returning customers
Campaign structures misaligned with audience maturity levels

The Impact
51.4%
Services
35.5%